ข้อกำหนดการใช้บริการ Terms of Service

SaenPost Terms of Service

Version 3.0

Effective date: 19 October 2026

These Terms of Service (the "Terms") are an agreement between you and THE MASTER 2021 (THAILAND) COMPANY LIMITED (บริษัท เดอะ มาสเตอร์ 2021 (ไทยแลนด์) จำกัด), registration number 0945564000511, which operates SaenPost ("SaenPost", "we", "us").

Head office: 35/1 Moo 8, Bang Kruai-Sai Noi Road, Bang Kruai Subdistrict, Bang Kruai District, Nonthaburi 11130, Thailand

Email: [email protected]

1. The agreement

1.1 By creating an account or using SaenPost, you agree to these Terms and to our Privacy Policy (https://saenpost.com/privacy/). If you do not agree, do not use SaenPost.

1.2 If you use SaenPost for a business, you confirm that you are authorized to accept these Terms for that business, and "you" includes the business.

1.3 These Terms are published in Thai and English. If the two versions differ, the Thai version applies.

2. Who can use SaenPost

2.1 You must be at least 20 years old and able to enter into a binding contract under Thai law.

2.2 The information you give us must be accurate, and you must keep it up to date.

2.3 Each login is for one person. Do not share passwords. To work with others, add them to your workspace as members, within your plan's user limit.

3. The service

3.1 SaenPost is a web app for writing social media posts and scheduling or publishing them to the Facebook Pages, Instagram professional accounts, TikTok accounts and YouTube channels you connect. It includes a calendar, team approvals, AI caption suggestions, post status and statistics, a public API and an MCP server.

3.2 We may add, change or remove features. We will tell you in advance about changes that significantly reduce what your paid plan includes.

3.3 We may label some features as beta. Beta features may change or end at any time and may be less reliable than other features.

4. Workspaces, roles and security

4.1 Content, connected channels and members are organized in workspaces. The person who creates a workspace is its owner. If the workspace is used for a business, that business is our customer for the workspace.

4.2 Owners and admins decide who joins a workspace and which role each member has (owner, admin, editor, approver or viewer). You are responsible for what members of your workspace do in SaenPost.

4.3 Keep your password, API keys and access tokens secret. Tell us at [email protected] right away if you think someone has used your account without permission.

5. Connecting social accounts

5.1 You may connect only accounts that you own or are authorized to manage. You connect each account through the platform's own login and permission screen, so SaenPost never sees your platform passwords.

5.2 By connecting an account, you authorize SaenPost to access it and act on it within the permissions you grant, in order to provide the Service. You can disconnect an account at any time in SaenPost or in the platform's settings, as described in our Privacy Policy.

5.3 Platforms set their own conditions. For example, an Instagram account must be a professional account linked to a Facebook Page, some Pages require their admins to complete Meta's identity verification before anyone can post, and TikTok and YouTube limit how many posts or uploads an account or app can make each day.

6. Platform terms

6.1 When you publish through SaenPost, you must follow the terms and policies of each platform you publish to, including:

• Meta: Terms of Service (https://www.facebook.com/terms.php), Community Standards (https://transparency.meta.com/policies/community-standards/), Instagram Terms of Use (https://help.instagram.com/581066165581870) and Instagram Community Guidelines (https://help.instagram.com/477434105621119).
• TikTok: Terms of Service (https://www.tiktok.com/legal/terms-of-service), Community Guidelines (https://www.tiktok.com/community-guidelines), Music Usage Confirmation (https://www.tiktok.com/legal/page/global/music-usage-confirmation/en) and Branded Content Policy (https://www.tiktok.com/legal/page/global/bc-policy/en).
• YouTube: Terms of Service (https://www.youtube.com/t/terms) and Community Guidelines (https://www.youtube.com/howyoutubeworks/policies/community-guidelines/).

6.2 SaenPost uses YouTube API Services. By using SaenPost, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). This applies in particular when you connect a YouTube channel or upload videos through SaenPost. The Google Privacy Policy (https://policies.google.com/privacy) explains how Google handles your data.

6.3 SaenPost is not affiliated with, endorsed by or sponsored by Meta, TikTok or Google. Facebook, Instagram, TikTok and YouTube are trademarks of their respective owners.

6.4 Platforms may reject or remove content, limit or suspend accounts, and change their APIs and rules. We are not responsible for decisions made by platforms. When a platform changes its rules, we may have to change or stop a feature.

7. How publishing works

7.1 SaenPost publishes a post only after a member of your workspace with permission to publish (you or a teammate) has scheduled or published it. A scheduled post goes out at the time and with the settings saved when it was scheduled or approved. If you edit a scheduled post, the new version replaces the old one.

7.2 If your workspace uses approvals, a post that needs approval is not published until an approver approves it.

7.3 TikTok. Before each TikTok post, you choose who can view it (SaenPost does not pre-select an option), decide whether to allow comments, Duet and Stitch (each stays off until you turn it on), state whether the video promotes your own brand or a third party, and agree to TikTok's Music Usage Confirmation and, for branded content, TikTok's Branded Content Policy. SaenPost shows which TikTok account the post will go to and stops the post if TikTok says the account cannot post at that time. TikTok may take a few minutes to process a video before it appears on your profile. Until TikTok approves SaenPost for public posting, TikTok posts may go to your TikTok inbox as drafts or be visible only to you. SaenPost tells you when this applies.

7.4 YouTube. For each video, you set the title, description, visibility (public, private or unlisted) and, if you want, a scheduled publish time. A scheduled video stays private on YouTube until its publish time. You are responsible for telling YouTube whether each video is made for kids. SaenPost asks you for this setting before each upload. By scheduling or publishing a video to YouTube through SaenPost, you certify that the content complies with the YouTube Terms of Service and that it does not violate anyone's copyright or privacy rights.

7.5 Posts created through the API or MCP server. A post for TikTok or YouTube created through the API or MCP server is saved as a draft. It is not published until a member of your workspace opens it in SaenPost, chooses the platform settings described in sections 7.3 and 7.4, and confirms it.

7.6 If a platform reports a temporary error, SaenPost tries again. If we cannot tell whether a post went live, we check the platform before trying again so that the post is not duplicated. If a post still fails, we show the error and notify you.

7.7 Platforms can delay, change or refuse posts, and their limits apply. To stay within platform limits, such as YouTube's daily upload quota, we may limit the number of uploads each workspace can make per day. We do not guarantee that every post will be published at the exact time scheduled, or at all.

8. Your content

8.1 You own the content you create in or upload to SaenPost. We do not claim ownership of it.

8.2 You give us a non-exclusive, worldwide, royalty-free license to host, store, copy, process, display and transmit your content only as needed to provide the Service, including sending it to the platforms you choose and to our service providers. The license ends when the content is deleted from SaenPost, except for copies in backups until they are overwritten. Content you have already published stays on the platforms until you remove it there.

8.3 You are responsible for your content. In particular:

• you must have the rights to all text, images, video, music and trademarks in it;
• people who appear in it must have agreed where the law requires, and if it shows children, you must have consent from a parent or guardian where the law requires it;
• it must be lawful, including under Thai advertising and consumer protection rules; and
• you must disclose paid partnerships and label AI-generated content where the law or a platform requires it.

8.4 We do not review content before it is published. We may remove content or block a post if we believe it breaks these Terms, the law or a platform's rules, or if a platform or an authority asks us to.

9. Acceptable use

You must not use SaenPost to:

• publish content that is illegal in Thailand or in the place where it is published, including content that breaks the Computer-Related Crime Act;
• infringe intellectual property, privacy or other rights;
• harass, threaten or defame anyone, or promote hatred or violence;
• publish child sexual abuse material or content that puts children at risk;
• send spam, run fake engagement schemes, or post the same content repeatedly in a way that breaks a platform's rules on spam or inauthentic behavior;
• impersonate another person or business, or mislead people about who is behind a post;
• spread malware or phishing;
• get around platform limits, access controls or rate limits, or the limits of your plan;
• access SaenPost by automated means other than our API and MCP server, scrape it or interfere with how it works;
• copy, reverse engineer or resell SaenPost without our written permission; or
• break the terms or policies of any platform listed in section 6.

10. AI features

10.1 SaenPost's AI caption feature uses Claude, an AI model made by Anthropic, PBC. It generates suggestions from what you enter.

10.2 AI suggestions can be inaccurate or inappropriate, and can resemble existing material. Review and edit every suggestion before you publish it. You are responsible for everything you publish, whether or not you used the AI feature.

10.3 We do not use your content to train AI models. Under Anthropic's Commercial Terms, Anthropic may not train its models on content we send through its API.

10.4 Your plan may limit the number of AI requests you can make.

11. API and MCP server

11.1 You can use our public API and MCP server to let your own systems or AI assistants, such as Claude, work with SaenPost. Actions taken with your API keys, or by AI assistants you connect, count as actions taken by you.

11.2 Keep your API keys secret. We may limit request rates, and we may revoke keys that are leaked or misused.

11.3 For TikTok and YouTube, posts created through the API or MCP server need confirmation in SaenPost before they are published (section 7.5).

12. Plans, trials and payment

12.1 Plans and prices. Before you subscribe, we show each plan's price and limits, such as the number of channels, users and AI requests. Prices are in Thai baht and include VAT at the rate set by Thai law, currently 7%. Each tax invoice shows the price before VAT and the VAT amount separately.

12.2 Free trial. You can try SaenPost for free before you pay. The free trial lasts 7 days, does not require a card and lets you connect up to 4 channels. When the trial ends, scheduled posts are paused until you choose a plan. Each person or business can have one free trial. If we find repeated trials for the same person or business, we may end them.

12.3 Payment methods. Monthly plans are paid by card and renew automatically. Annual plans can be paid by card, which renews automatically, or by PromptPay against an invoice that you pay each year. Stripe processes payments for us.

12.4 Tax invoices and withholding tax. We issue a full tax invoice for each payment, using the billing details in your workspace. Please check them before you pay. If you are a company that must withhold tax on payments to us, you may pay the amount after withholding and must upload the withholding tax certificate (50 Tawi) in SaenPost.

12.5 Renewal and cancellation. Subscriptions paid by card renew automatically at the end of each billing period until you cancel. You can cancel at any time in your workspace's billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.

12.6 Refunds. If you pay for an annual plan for the first time, you can ask for a full refund within 14 days of that payment. Apart from that, we do not refund the unused part of a billing period, including for monthly plans. If we stop providing SaenPost, or close your account when you have not broken these Terms, we refund the prepaid fees for the unused part of your billing period. This section does not limit any rights you have under Thai consumer protection law.

12.7 Changing plans. Before you confirm a plan change, we show what you will pay. If you move to a plan with fewer channels, you choose which channels stay connected.

12.8 Failed payments. If a payment fails, we will tell you by email. If the amount is still unpaid 7 days after the due date, we may pause publishing for the workspace until it is paid. Scheduled posts are not published while publishing is paused.

12.9 Price changes. We will tell you at least 30 days before a price change applies to your subscription. If you do not agree, you can cancel before the change applies.

13. Data protection

13.1 Our Privacy Policy (https://saenpost.com/privacy/) explains how we handle personal data.

13.2 For personal data contained in your content, you are the data controller and we are your data processor, as described in section 13 of the Privacy Policy. You must have a lawful basis under Thailand's Personal Data Protection Act for any personal data you put into SaenPost. Business customers can ask for a data processing agreement (DPA) by emailing [email protected].

14. Suspension and termination

14.1 You can stop using SaenPost and delete your account at any time. See https://saenpost.com/data-deletion/.

14.2 We may suspend or close your account or a workspace if you seriously or repeatedly break these Terms or a platform's rules, if you do not pay, if a platform or an authority requires it, or if your use puts SaenPost, other users or the platforms at risk. We will tell you before we do this unless the matter is urgent, the law prevents us, or telling you would cause harm.

14.3 When a subscription ends or an account is closed, publishing stops. We keep the workspace for 30 days so you can export your data or renew, and then delete it as described in the Privacy Policy.

14.4 Sections 8.3, 9, 12 (for amounts you owe), 17, 18, 19 and 21 continue to apply after these Terms end.

15. Our intellectual property

SaenPost's software, design, name and logo belong to us or our licensors. While your account is active, we give you a limited, non-exclusive, non-transferable right to use SaenPost under these Terms. If you send us feedback or suggestions, we may use them without any obligation to you.

16. Third-party services

SaenPost relies on services run by others, including the platforms, Stripe, Anthropic and our hosting providers. We are not responsible for their services, outages or decisions. Our Privacy Policy lists the service providers that process personal data for us.

17. Disclaimers

To the extent Thai law allows, SaenPost is provided "as is" and "as available". We do not promise that it will be uninterrupted or free of errors, that platforms will accept or keep your posts, or that your posts will achieve any particular reach, engagement or sales.

18. Limitation of liability

18.1 To the extent Thai law allows, we are not liable for indirect or consequential losses, such as loss of profit, revenue, data or goodwill, or for losses caused by the platforms, payment providers or events outside our reasonable control.

18.2 To the extent Thai law allows, our total liability for all claims relating to SaenPost is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

18.3 Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury, or any other liability that cannot be limited under Thai law, including the Unfair Contract Terms Act B.E. 2540 (1997).

19. Indemnity

You will compensate us for losses, claims and reasonable costs, including legal fees, that arise from your content, from your breach of these Terms or of a platform's terms, or from your infringement of someone else's rights.

20. Changes to these Terms

We may update these Terms. For material changes, we will tell you by email and in the app at least 30 days before they take effect. If you keep using SaenPost after that date, the updated Terms apply. If you do not agree, you can cancel before they take effect.

21. Governing law and disputes

These Terms are governed by the laws of Thailand. If you have a dispute with us, please contact us first at [email protected] so we can try to resolve it. If we cannot resolve it, either of us may bring the dispute before the Thai courts that have jurisdiction.

22. General

• These Terms and the Privacy Policy are the entire agreement between you and us about SaenPost.
• If a court finds any part of these Terms invalid, the rest remains in effect.
• If we do not enforce a right straight away, we have not waived it.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, acquisition or sale of assets, and we will tell you if we do.
• Neither of us is liable for delays caused by events outside reasonable control, such as natural disasters, outages at platforms or infrastructure providers, or government action.
• We send notices to the email address on your account. Send notices to us at [email protected].

23. Contact us

THE MASTER 2021 (THAILAND) COMPANY LIMITED

35/1 Moo 8, Bang Kruai-Sai Noi Road, Bang Kruai Subdistrict, Bang Kruai District, Nonthaburi 11130, Thailand

Email: [email protected]