วิธีขอลบข้อมูล Data deletion

How to delete your SaenPost data

Version 3.0

Effective date: 19 October 2026

This page explains how to delete the data SaenPost holds about you, including data we received from Facebook, Instagram, TikTok and YouTube. It also explains what we delete, what we have to keep and how long each step takes.

SaenPost is operated by THE MASTER 2021 (THAILAND) COMPANY LIMITED, 35/1 Moo 8, Bang Kruai-Sai Noi Road, Bang Kruai Subdistrict, Bang Kruai District, Nonthaburi 11130, Thailand. Questions: [email protected].

This page is published in English and Thai. If the two versions differ, the Thai version applies.

1. Delete your whole account in the app

1. Sign in to SaenPost.
2. If you want to keep a copy of your data, export it first from Settings > Workspace > Export data.
3. Go to Settings > Account > Delete account and confirm.

When you delete your account, you are signed out and cannot sign in again. Any workspace you own is deleted with it, including its posts, media, connected channels, invitations and API keys, and its other members lose access to it.

If you are a member of a workspace that someone else owns, deleting your account removes you from that workspace. Posts you wrote stay in that workspace because they belong to its owner, and we replace your name on them with "deleted user".

2. Disconnect one channel

1. Sign in to SaenPost.
2. Go to Settings > Channels.
3. Choose the Facebook Page, Instagram account, TikTok account or YouTube channel and select Disconnect.

We delete the channel's access token straight away. For a YouTube channel, we also revoke our access with Google straight away. Scheduled posts for that channel will not be published. Posts that were already published stay on the platform.

3. Ask us by email

Send an email to [email protected] with the subject "Data deletion request". Please:

• send it from the email address you use for SaenPost, or tell us which account it is about;
• say what you want deleted: your whole account, one connected channel, or specific data; and
• tell us the workspace name if the request is about a workspace.

We will reply to confirm your request and may ask you to show that the account is yours. We delete data received from YouTube within 7 days of your request, and complete the rest of the deletion within 30 days. We will email you when it is done.

4. Remove SaenPost's access from the platform

You can also remove SaenPost's access from the platform itself. SaenPost can then no longer use that account. When we learn that access was removed, we delete the data as described in section 6. If you want confirmation that the data is gone, also email us (section 3).

Facebook and Instagram: in Facebook, go to Settings & privacy > Settings > Business integrations (or Apps and websites), find SaenPost and select Remove. Menu names can differ slightly between the Facebook app and the website.

TikTok: in the TikTok app, go to Profile > Menu > Settings and privacy > Security > Manage app permissions, select SaenPost and tap Remove access. Menu names can differ between app versions.

YouTube and Google: open https://myaccount.google.com/connections (also reachable at https://security.google.com/settings/security/permissions), select SaenPost and remove its access.

5. What we delete

• Your account details: name, email address, password hash, settings, and data from Google or LINE sign-in.
• Workspaces you own: posts, drafts, schedules, approval records, labels, signatures, uploaded media files, invitations, API keys and MCP connections.
• Data from connected channels: access tokens, Page, account and channel IDs, names, profile pictures, publishing status, post statistics and TikTok creator information.
• Text you sent to the AI caption feature and the suggestions stored in SaenPost.
• Your notification settings and notification history.

6. How long it takes

7. What we keep, and why

• Tax invoices, receipts and payment records, including the billing name, address and tax ID on them, for 5 years, because Thai tax and accounting law requires it.
• Server and security logs, for 90 days, for security and where the law requires it.
• Records used to prevent repeated free trials: a one-way hash of your email address, kept for 2 years.
• Anonymized, aggregated statistics that cannot identify you.
• Records we need for a legal claim or a request from an authority, for as long as that matter requires.

Posts you already published on Facebook, Instagram, TikTok or YouTube stay on those platforms. SaenPost does not delete them. To remove them, delete them on each platform.

8. Questions and complaints

Email [email protected] with any question about deleting your data. If you are not satisfied with our answer, you can complain to the Office of the Personal Data Protection Committee (PDPC) at https://www.pdpc.or.th.

Our Privacy Policy (https://saenpost.com/privacy/) explains in more detail what data we hold and why.